Towards an Evaluation Framework for Knowledge Management Systems
نویسندگان
چکیده
In this paper we develop a theory driven evaluation framework for Knowledge Management Systems (KMS). The framework builds on theoretical foundations underlying organizational Knowledge Management (KM) to identify the facilitators of different KM activities in organizations. These facilitators are then used to form a benchmark for evaluating KMS. Specifically, organizations selecting KMS can use the framework to identify gaps and overlaps in facilities provided by individual tools in support of knowledge management activities. In addition, the framework can be applied to identify gaps and overlaps in the support provided to KM activities by the KMS market as a whole.
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تاریخ انتشار 2006